All equipment must be returned to LifeStation (2 Stahuber Ave, Union, NJ 07083) within 30 days from the date of purchase. Equipment must be set up and tested to be eligible for the money-back promotion. Return shipping costs are not covered under the money-back guarantee. Refunds will be applied to a customer`s account upon request. LifeStation reserves the right to end this promotion at any time. Fall Detection does not detect 100% of falls. If able, users should always push their button when they need help.